Community FAQ's

Cantor Park Condos Master FAQs

 

Emergencies

For any emergency maintenance items or after hours maintenance items please contact – Dallas Maintenance Division at phone number: 214-445-2711 & Follow up by calling your HOA Manager see phone number on homepage.
 In the event that it prompts you to leave a voicemail,  be sure to include your name, address, unit number, description of the emergency and best contact number in the voicemail. We will return you call as soon as we have received your voicemail and a vendor can be confirmed to be dispatched.

Architectural

  • What types of exterior modifications can I make to my home without requiring approval of the association?

All exterior modifications or improvements should be approved through the community association’s architectural control process. Please complete the architectural request form.

  • Where do I find my community's architectural modification request form? 

Log in to TownSq and find the Architectural Review link from the list of menu items on the left-hand side of the site. From here, click the “Submit Project” button to begin your online application. Once the application is submitted, management and the committee will review and will communicate with you via TownSq should additional information be necessary. A verdict letter will be delivered via email and TownSq once the review is complete. 

  • What's the process for submitting the application? How long does it take to get approval?

Once the application is submitted it will be reviewed by the Architectural Review Board. This committee of volunteer homeowners is tasked by the Board of Directors to review each submission to determine that the request is in compliance with the association’s architectural guidelines. A response from the committee may take as many as 30 days from the date of complete submission. Please ensure that you provide as much information as possible with your application to avoid delays. 

  • What is the status of my application?

If you have not heard from the Community Manager or Architectural Review Board within 7 days from the date of submission, please submit a request via TownSq.

Board Meetings

 

  • How do I find out when the next Board meeting takes place?

Board Meeting dates and times are typically noticed via the News and Events section of TownSq. If you have registered your email address, we will also send meeting details via email in advance of the meeting. 

  • Where can I find copies of the most recent Meeting Minutes?

Meeting minutes are posted in the Documents section of TownSq. 

 

Common Area Maintenance

  • The landscaper is not cutting my backyard. Why?

There can be several reasons why the landscaper may have been unable to mow the rear of your home. This could include not having access (gate was locked), standing water preventing the ability to mow, or other. Should you have any concerns, please submit a request via TownSq. 

  • What does the Association maintain and what am I responsible for maintaining?

Homeowners are responsible for Each Owner shall be responsible for and shall maintain in good condition and repair, at his sole cost and expense, his Unit (including, without limitation, all Systems which are a part of his Unit, improvements, finish materials such as paneling, wallpaper, paint, wall and floor tile, carpeting and other flooring materials, excluding subflooring J, fixtures and appliances therein contained, and the interior of all Unit doors and windows (including but not limited to hardware and glass).

  • I need to report a maintenance issue to a common area in the community...

We sincerely appreciate your efforts in alerting our management team of any maintenance issues in your community. Please submit a request via please submit a request via TownSq and include a picture and as much detail as possible where applicable. You will be able to track the status of your request via TownSq. 

  • What is the trash/waste pick-up schedule for my community?

Trash, rubbish or debris shall not be left or deposited, even temporarily, on any portion of the common areas or patios. All of such refuse must be placed in plastic bags which are tied and deposited in receptacles designated and approved by the Board of Directors. Ail trash must be placed inside the dumpster. Do not leave any objects beside the dumpster. Boxes must be broken down or folded up prior to placement in the dumpster. Hazardous waste materials (such as paint, tires, motor oil, etc.) may not be disposed of in the property dumpsters. 

  • What is the bulk pick-up schedule for my community?

Large items, such as carpet, construction debris (doors, tiles, mirrors, sinks, lighting fixtures, etc.) furniture (dressers, mattresses, cabinets) must be disposed of off property. Call an organization that will pick up items, such as Mission Arlington.

  • How do I get electric/gas/water/trash service? 

Each Owner shall be responsible for and shall pay all electricity and water charges relating to such services used or consumed at or with respect to the occupancy of his Unit, to the extent such charges are separately metered by the respective utility companies. Any utility charges not so separately metered, and charges relating to such services used in connection with the use and maintenance of the Common Elements, shall constitute a Common Expense and be payable by the Association.

  • How do I get a mailbox key?

Please contact your local United States Postal Center for instructions on obtaining your mailbox key. 

Compliance

  • I just received a violation notice. Who can I talk to about it?

Covenant violation related inquiries can be directed to our Compliance Department at dfwcompliance@goodwintx.com. Additional contact information is available on the notice you received.  

  • I need to report an issue with a neighbor's home. 

Please submit a request via please submit a request via TownSq and include a picture and as much detail as possible where applicable.

  • When does your compliance driver come through our community?

The schedule will vary, but our compliance drivers typically visit the community on a bi-weekly basis. 

  • Is there a list of do's and don'ts I can give to my tenant?

A copy of the community’s Covenants, Conditions and Restrictions can be found on your community’s website by visiting www.goodwintx.com and entering your community’s name in the “Find My Community Page” field at the top right corner of our webpage. 

Contacts

  • Who can I reach for help?

We have a team of industry professionals standing by to assist you. Here are the various ways you can reach us:

 

  • TownSq App: Submit a request via our web and mobile application.
  • Customer Service Team: Available Monday-Friday, 8:00 AM-6:00 PM. 855-289-6007 or info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.
  • Compliance Team: Covenant violation related inquiries can be directed to dfwcompliance@goodwintx.com
  • How can I reach the Board of Directors?

You are invited to address the Board of Directors at the next scheduled Board Meeting or by submitting a request via TownSq.

Documents

  • Where can I find the governing documents of the association?

A copy of the community’s governing documents can be found on your community’s website by visiting www.goodwintx.com and entering your community’s name in the “Find My Community Page” field at the top right corner of our webpage. 

Financial

  • What is my balance?

You can view your account balance by logging in to TownSq. You may also request your balance by contacting our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com

  • How do I pay my assessment?

For your convenience, we offer several payment options:

 

Option 1: Mail-In Your Payment to the following address:

 

(DCPC) – Cantor Park Condos

c/o Goodwin Processing Center

PO Box 93447

Las Vegas, NV 89193-3447

 

Option 2: TownSq website (www.townsq.io) or mobile application. Your account balance is also available by accessing your TownSq account.

 

From the web:

  1. Login to TownSq at https://app.townsq.io/login
  2. From the top of your home page feed, select the account you’d like to make a payment on.
  3. Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

 

From the TownSq App:

  1. From the top of your mobile feed, choose the account you’d like to make a payment on.
  2. Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.

Option 3: Bank Bill Pay Service - If you use a bill payment service that automatically makes payments for you, please change the name of the payee and the address for payment to the PO Box address referenced above.  You will need to note your account number and association code (DCPC) in the memo section of your check. 

  • Can I pay my assessment with a credit/debit card? 

Yes, credit/debit cards are accepted through TownSq. 

From the web:

  1. Login to TownSq at https://app.townsq.io/login
  2. From the top of your home page feed, select the account you’d like to make a payment on.
  3. Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

 From the TownSq App:

  1. From the top of your mobile feed, choose the account you’d like to make a payment on.
  2. Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.

  • What is my property code?

Your Property Code is DCPC.

  • What is the Management ID?

6587

  • When is my assessment due?

Monthly assessments shall be payable by the Owners on the first day of each calendar month. Any such assessment not paid within fifteen (15) days of the date due shall bear interest at the rate of eighteen percent (18%) per annum 

  • Are there any fees associated with online payments?

When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.

  • Why does my account show a negative number?

A negative number means that you have a credit balance. 

  • I received a letter about a past due assessment. Who can I talk to about these fees?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. 

  • Who can I talk to about setting up a payment plan?

Contact our team at delinquencies@goodwintx.com. A member of our team will be happy to assist you wherever possible. 

  • How do I update my Western Alliance payment information?

To update existing Western Alliance recurring payments, click here.

  • How do I cancel my Western Alliance auto draft?

To update existing Western Alliance recurring payments, click here.

  • What is my assessment paying for?

Your community’s assessment pays for the operating expenses of the association. This can include utilities, road maintenance, landscaping, amenity maintenance, insurance, etc..

  • Where can I find my account number?

You can find your account number in your billing statement or coupon book. If you cannot locate your account number, please contact our Customer Service team at 855-289-6007.

Insurance

  • My lender is asking for a copy of the association's insurance. Where do I get this information?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq. 

  • How do I add my property to reflect on the insurance certificate? 

Contact the Association’s Insurance Agent:

Scarbrough Medlin & Associates Inc

5700 Granite Pkwy, Ste 500

Plano, TX 75024 

Owner Information

  • How do I update my contact information/mailing address?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq. 

Resales

•    How do I get a lender questionnaire completed? 

Lender questionnaires can be ordered via the Goodwin website at www.goodwintx.com, by selecting ORDER A RESALE CERTIFICATE from the top right side of the screen.

•    How much does a lender questionnaire cost?

The price depends on the bundle ordered.  Visit the Goodwin website at www.goodwintx.com. and select ORDER A RESALE CERTIFICATE from the top right side of the screen.

•    Where do I obtain a resale certificate?

Resale Certificates can be ordered via the Goodwin website at www.goodwintx.com by selecting ORDER A RESALE CERTIFICATE from the top right side of the screen.

•    I'm the Lender and would like to get a statement. Is there a charge for this?

Yes.  A statement can be ordered via the Goodwin website at www.goodwintx.com by selecting ORDER A RESALE CERTIFICATE from the top right side of the screen.

Rules/Regulations

  • What is the community's rental/leasing policy?

Unit shall be used or occupied for single family residential purposes. While Units may be leased, no Unit shall be leased for transient or hotel purposes or for any term of less than thirty (30) days. Any such lease shall be in writing, shall state that it is subject in all respects to the provisions of this Declaration, the Bylaws and the Regulations, and shall provide that any failure by the lessee thereunder to comply with the terms and provisions of Cantor Park Condominium’s Declaration, the Bylaws or the Regulations shall be and constitute a default under such lease.

  • What is the community's pet policy?

Owners or occupants may have no more than two animals. The adult weight of which will not exceed thirty (30) pounds each. No animal shall be allowed to make continuous noise. All domestic animals must be leashed according to the Arlington Leash Law. No animal may be boarded for hire or remuneration on the property, and no kennels or breeding operation are allowed. No animal shall be permitted to run at large. Animals shall be kept on a leash or within a closed patio area which must be clean, sanitary and reasonably free of refuse, insects and waste at all times. Leashes may not be tied to objects visible from the street and must be held by a person who can control the animal at all times. The owner of a unit, where an animal is housed, has the responsibility to immediately clean up after such animals after defecated in Common Areas or on outside balconies, patios, enclosed court yards or streets. If an animal or owner is in violation of these restrictions, the Board may act to remove the animal from the property and place the animal with the local humane society or proper governmental authority.

The unit and animal owner are jointly liable to all other members (their families, guests, tenants and invitees) for injury and damages sustained by any animals brought or kept onto the unit or common area. Owners agree, for themselves and their respective families, guests, tenants and invitees, that neither the Board members nor the Association shall have any liability for any injury or damage caused by any animal brought or kept upon the property, with or without the permission of the Board, by an owner or members of his family, his tenants or his guests. Used cat litter must be disposed of only in proper trash receptacles. It may not be dumped in flower beds. Owners must keep their dwellings in a sanitary condition and free from fleas, animal parasites and noxious orders. 

  • What is the community's parking policy?

a. Parking of vehicles, motorcycles and bicycles in grassy areas, dirt areas, flower beds, sidewalks, walkways or stair wells is prohibited. Vehicles should not park in Fire Lanes or block walkways and property entrances. Owners/occupants shall park vehicles in respective assigned parking space. Do not use another owner's parking space to load or unload. Guests must park in uncovered Visitor Parking areas only. Head In Parking only under carports.

b. No vehicles may be parked or unattended in such a way that blocks the passage of other vehicles on the streets or in driveways to dwellings. No vehicle shall be left parked and unattended in the street, along the curb or in driveway areas in such a manner as to prevent the access of emergency vehicles (i.e., fire, EMS) or service vehicles (i.e., refuse trucks).

c. Owners and occupants may not park more than two vehicles per dwelling, on a permanent basis.

d. Bicycles must be stored on the patio/balcony, not visible from the common area.

e. If someone is physically disabled, the Board will accommodate special requests for handicap parking in common areas. Handicap parking signs must be honored.

f. Vehicles parked in violation of these rules may be removed and stored without permission of the vehicle's owner or operator. Notice and removal shall be in accordance with Chapter 684 of the Texas Transportation Code. A unit owner is liable for all costs of towing illegally parked vehicles of the unit owner, his family, guests or tenants.

TownSq

  • What is TownSq? 

    TownSq is an all-in-one mobile app designed to help you connect, collaborate and stay up-to-date with your community – any time on any device. TownSq streamlines operations for board members and simplifies community living for homeowners. With TownSq you can: 

    • •    Easily communicate with neighbors, community managers, and board members 

      •    Manage your account and pay online

      •    Get up-to-date community news and events

      •    Request and review status of service inquiries

      •    Participate in community polls

      •    Access community forms and documents

      And more…

  • How do I register for TownSq?

    Registering for TownSq is fast and easy. Follow the steps below to get started: 

    Using a computer please Visit TownSq, you have two options to register:

     

    Sign up with email: Enter email address and agree to the Terms of Use by checking the box to proceed then selecting continue. A confirmation email will be sent to the indicated email address, including the next steps. The confirmation email will expire in 1 hour. 

    If the confirmation email isn't received, click "Resend Email" after checking your spam folder. A link will be provided in the confirmation email in the event the "Complete Sign- Up" button does not redirect to the TownSq website. 

    Be sure to verify the “Community account information” is correct before clicking “Confirm” 

    Enter Password and Confirm password 

    Click on Sign up

    Click Explore Town Sq 

     

    Sign up with Account Number: You will be prompted to enter the following information: 

    • Zip/Postal code

     • Account number 

    Once finished, check the box “I agree with the Terms of Use” and select continue to proceed.

    Next, you will be prompted to choose an email address and password for your TownSq account. Once completed, you will have successfully created your account

     

    I'm getting an error when I try to register for TownSq:

    Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. 

    Live Chat is available on our website at www.goodwintx.com. 

    How do I change my email preferences for TownSq notifications?

    Once you have logged in to TownSq, you can edit your notification preferences by editing your profile. To edit your profile, click on your name in the top right-hand corner of the TownSq page and a drop down will appear with the “Edit Profile” link.

    How do I submit a request in TownSq?

    Once you have logged in to TownSq, click the “Requests” link on the menu bar on the left-hand side of your screen. 

    I forgot my TownSq password, how can I reset it?

    Visit https://app.townsq.io/user-recovery to reset your password.